1. Introduction: We are committed to providing a satisfying shopping experience for customers around the world. We have specially formulated an international return policy to ensure that the rights of all international customers are protected. We are also committed to complying with international consumer protection laws and providing customers with a clear and convenient return process.

2. Return eligibility: You have the right to apply for a return if the product is unqualified or shipped incorrectly, regardless of your location. If you change your mind, most products can be returned within 30 days of receipt, provided they are kept intact and unopened, without affecting the secondary sale. Please note that certain products, such as customized items, personal hygiene products, perishable items, digital products, and downloads, may not be eligible for return, depending on the nature of the product and legal requirements.

3. International return process: Contact customer service, explain the reason for the return, and provide the order number, and the customer service team will guide the return process. Apply for a return, and after review and approval, provide the return address and instructions. Return packaging: the product, accessories, instructions, and original packaging are returned to ensure the product is intact. Return transportation, use a trackable international courier service, and the customer bears the transportation costs unless our error causes the return—Customs clearance and duties. Customers are responsible for customs clearance procedures and possible duties or taxes. Make sure the package is marked "return" to avoid additional charges. Return inspection. After receiving the return, check the product condition and confirm that it meets the return conditions. Refund processing. After confirming that the return conditions are met, process the refund as soon as possible. The refund will be made through the original payment method, which may take 5-10 working days.

4. Special case handling: During the processing of international returns, if the product has signs of use or the packaging is severely damaged, which may affect the secondary sales value, we have the right to reduce the refund amount or refuse the return. If our error causes the return, we will bear all related costs and process the refund as soon as possible.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

5. Return policy update: We reserve the right to update this policy to adapt to legal, technical and business developments. We encourage our customers to check regularly to understand the latest return policy. If you have any questions, please feel free to contact the customer service department and we will provide the best support.